FAQS

Fill in our contact form on the website or message us on Instagram, as we might have some exclusive colors availability.

Each order is carefully packed, you will receive your bag, stuffed with filling, in a dust bag and a La Picaza box accompanied
by a special greeting card for a truly enchanting unboxing experience.

You can proceed the payment with your preferred bank card, iDEAL, Bancontact.

At La Picaza, we take pride in crafting each item specifically for you. Our made-to-order model ensures zero inventory waste and delivers a unique piece tailored to your preferences. Typically, there's a creation time before shipping, usually within two week. During peak seasons, this may be slightly extended, but rest assured, we'll keep you updated on shipping times once your order is placed. Feel free to chat with us for more details

La Picaza bags are created with a unique technique, developed over months of developments to make it strong and durable.
However, the best way to keep your beloved bag in its perfect condition, is to use it with care when carrying it, and store it with its original packaging when not in use.
When packed for travelling, make sure, it is well stuffed and not squeezed.

Please check ourreturn & refund policy

For security reason, we can proceed with refunds only to the same account or card that the payment was done with.